A few words from our satisfied clients
We are as pleased as we can be that we found this company. Our agent never-endingly amazes us with her upbeat and friendly, as well as professional attitude. I left a major property management company to start using The Real Estate Group. Things run smoothly now at Arctic Apartments in Virginia Beach. GOOD JOB to you all in the Chesapeake officeJoyce and George Cico
My wife and I are renting a house in Norfolk and the Property Manager is Lisa Chandley from the Real Estate Group. She's awesome. We've had a few issues with the house - nothing major, but she has been SO quick to respond and very pleasant to deal with. 1. We had some flooding issues over the fall and the basement filled up, she was quick to respond and get some assistance over to rectify all of the issues. 2. We've had some trees that have needed removal, she was helpful in getting the owner on board and getting an estimate coordinated. Now, she's been super helpful with beating up the tree service company to ensure we're on the books for removal. She's also been helpful with getting the small stuff fixed that I don't feel comfortable doing considering its not my house. So, I'm satisfied with her as Property Manager, AND my wife and I have lived in many rentals in our past ten years. I recommend her.Matty P. Train
We have been renting a home managed by The Real Estate Group since February of 2016. Lisa Chandley, the property manager, has been amazing! She answers calls and texts promptly, and has taken care of any issues we have had right away. During Hurricane Matthew we had flooding in the basement due to being without power over two days. She has worked tirelessly to help us while my husband is out to sea to help us get the basement dried out, get the debris cleaned out, and to get a new hot water heater! Also, paying your rent and placing work orders for any issues are very easy on their website!Kathryn Davis
We are homeowners and have been working with The Real Estate Group for over 3 years now. We no longer live in the VA area, so to have someone looking after our property has given us peace of mind. Lisa Chandley has been our property manager for several years, and we have had wonderful tenants. She has placed people in our home who have taken care of the property. When a problem arises, Lisa is quick to handle it. If it's something she needs us to approve, she is quick to call and ask. We are very happy with the annual reports and pictures we receive from Lisa. They are always detailed and it gives us a chance to see the property every year. So thank you again Lisa for taking care of our property and our tenants.Kristen McGovern
Rented a home with The Real Estate Group. My property manager was excellent and responsive. Every time I had an issue I would call and they would give me a solution, usually through professionals. I've had other landlords and they were difficult to work with. My property manager went above and beyond one weekend and I can't speak more highly of their services.Yelp Review
Lisa Chandley is the most incredible and proactive agent. As my first home rental in the Virginia area she did everything in her power to make home ready for myself and my family to rent in a very short notice. She didn't just make us feel like another client, she made us feel like friends she's known forever, she was always available and was in it with us. If there was a problem she did everything possible to make it work. I could not recommend anyone higher! Thanks Lisa. We love our home!Alex
Cristie Braemer has been a godsend. I'm the first one to admit that I have OCD tendencies when it comes to trying to manage our rental and while we have a property manager, I still want to be in the know.
Additionally, my husband travels frequently, we have kids, and I work fulltime. In other words, I don't want to spend days playing phone tag or being frustrated.Yelp Review
Cristie has ALWAYS answered the million and one questions that I've asked her. She's ALWAYS returned my calls within a 24 hour period, and sometimes, those returned phone calls have come on a Friday after 6 pm when I'm sure she could have been doing something else. And she's ALWAYS kept the process simple for me. She's also handled any maintenance issues promptly and professionally for our tenants.
I fired the property manager before Cristie because I wasn't satisfied. Do I have high expectations? YEP, sure do!!! Cristie has never failed to exceed my expectations. So, if you're frustrated with your current property manager or looking to get your place on the market, I would highly recommend calling Cristie at her Office, 757-512-7225 ext. 104.
I'd literally try and start a cult following for her if it wasn't a creepy thing to do lol! That's how happy I've been with her!